Mr. T's Automotive

Photos of Mr. T's Automotive

Reviews

• Ashley

  Apr, 25 2018
  ★ ☆ ☆ ☆ ☆
  VERY POOR SERVICE. I Would never go back nor recommend this business to anyone. My husband dropped his vehicle off. (Drove it in) After waiting 3 long, ridiculous months for the repairs to be finished, and spending 3,000 dollars, the vehicle was not in drivable condition and had to be towed away. The vehicle is in worst condition after receiving repairs from Mr. T's. You're very eager to provide a speedy response to a public review, but if you were as eager to provide excellent customer service you wouldn't have so many negative reviews to respond to. Provide this same eagerness, and willingness to provide clarification when a customer is standing before you, with questions about their invoice or inquiries about such lengthy auto repair times. This review is not worthy of your response as I've already heard all of your excuses and even read some of them in your responses to reviews. My Mechanic is on vacation, waiting for parts to arrive, dealing with a warranty issue etc. However none of this explains why it took 3 months to render repairs, why were there services on my invoice that had not been performed on my vehicle and why my vehicle is not in drivable condition today. When this issue was presented to the business owner instead of him treating a paying consumer with respect, I was met with, anger, frustration, he himself had a lack of understanding, unwillingness to explain, lack of empathy. He was truly unconcerned and appeared as if he didn't care. No need for your public, heartfelt, speedy response.

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